Customer Service Representative / Office Administrator

Description

The Customer Service Representative / Office Administrator plays a key role in maintaining a high standard of customer satisfaction and administrative efficiency within United Protective Technologies business operations. This position supports the company’s quality management system by ensuring customer requirements are accurately captured, documented, and fulfilled, while maintaining compliant records and communication practices.
Location:
Niles, OH
Type:
On-site

Schedule

Full-time
First
8AM-5PM
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Responsibilities

• Serve as the primary point of contact for customer inquiries and order status updates.

• Process customer orders in accordance with AS9100 procedures and quality documentation requirements.

• Maintain accurate customer records, including order history, communications, and shipping information.

• Coordinate with production, quality, and shipping departments to ensure on-time delivery and proper documentation.

• Create and maintain administrative records, including purchase orders, invoices, certificates of conformance and packing slips.

• Assist in preparation and control of documents and records as required by the AS9100 QMS.

• Support internal audits and external audits by providing administrative documentation and traceability records.

• Handle general office tasks such as answering phones, managing emails, filing, supplies inventory, and mail distribution.

• Monitor customer satisfaction and assist with the implementation of corrective actions for customer-related nonconformances.

• Escalate any potential risks or issues to management in a timely and effective manner.

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Required Qualifications

• Must be a U.S. Citizen.

• Excellent communication and interpersonal skills, with a strong customer focus.

• Proficient in Microsoft Office (Word, Excel, Outlook); experience with ERP/MRP systems is a plus.

• Strong organizational skills and attention to detail.

• Ability to multi-task.

• Ability to handle sensitive and confidential information responsibly.

• Ability to sit, type, and use office equipment for extended periods.

• Occasional lifting of up to 25 lbs. may be required.

• Must be able to pass a drug screen and background check.

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Desired Qualifications

• Working knowledge of AS9100 or ISO 9001 quality management systems strongly preferred.

• Associate or bachelor’s degree preferred.

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Experience / Education

• High school diploma or equivalent required.

• 2+ years of experience in customer service or administrative support, preferably in a manufacturing or aerospace environment.

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Application Form

Please carefully review the instructions for each section and complete each section with as much information as possible.

Personal Information:

Note: The Federal Immigration and Reform and Control Act of 1986 requires that DHS Employment Eligibility Verification "Form I-9" be completed for every new hire and that within 3 business days of beginning work every new hire must present to the employer documentation establishing his/her identity and authorization to work. This federal requirement must be satisfied as a condition of employment.

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Educational Level:

Military History:
(complete only if you served in the military)

Employment History:
Please complete/list your work history going back 10 years, starting with most recent employer.  Please explain all gaps in your employment history.

Professional References:
Please list three managers or supervisors, unrelated to you, that know your qualification for this position.

All Inputs required

Employment at United Protective Technologies, LLC is contingent upon conducting a background check, verifying professional work references and drug screening potential candidates.

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UPT Applicant's Acknowledgment

Thank you! Your submission has been received!
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Must be able to pass a background check & drug screen.

UPT is a drug-free workplace

UPT offers competitive wages, FREE medical coverage (employee-only option), dental, and vision coverage, as well as a 401K plan (waiting period must be met prior to benefits enrollment). UPT also offers life insurance, short-term and long-term disability, paid time off, paid holidays, paid parental leave, paid sick leave, plus many other voluntary benefits.

3 Ways to Apply

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Online
Click "Details" on the job listing above, then complete the application form or upload your resume.
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Email
Email your resume or completed application form to our HR Dept.
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hr@upt-usa.com
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In-Person
Apply in-person, but please review the application form before coming in.
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Mon - Fri 9am - 4pm
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142 Cara Ct.
Locust, NC 28097
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704-888-2470 ext. 16
Download Application Form (PDF)

Equal Opportunity Policy

UNITED PROTECTIVE TECHNOLOGIES LLC provides equal opportunity in all of its employment practices to all qualified employees and applicants without regard to race, religion, gender, national origin, age, disability, marital status, military status, or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, social, dismissals, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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